Support Center
Get help with technical issues, report bugs, request features, or provide feedback.
Email Support
For technical issues, bug reports, or detailed inquiries, send us an email.
info@aisuretech.comResponse time: 24-48 hours
General Questions
Have a general question? Check our FAQ or contact us directly.
Visit FAQ →Instant answers to common questions
How Can We Help?
Report a Bug
Found a technical issue or error? Let us know so we can fix it.
Request a Feature
Have an idea for improvement? We'd love to hear your suggestions.
Technical Issue
Experiencing problems? Get help troubleshooting technical difficulties.
Reporting Bugs
To help us resolve issues quickly, please include the following information when reporting bugs:
- 1.Detailed Description: Explain what happened and what you expected to happen instead.
- 2.Steps to Reproduce: Provide step-by-step instructions for how to recreate the issue.
- 3.Browser & Device: Tell us your browser (Chrome, Firefox, Safari, Edge), version, and device (Windows, Mac, iOS, Android).
- 4.Screenshots: If applicable, include screenshots or screen recordings showing the issue.
- 5.Error Messages: Copy and paste any error messages exactly as they appear.
- 6.Frequency: Does this happen every time, or only occasionally?
Email Template: Send bug reports to info@aisuretech.com with "Bug Report" in the subject line.
Feature Requests
We're always looking to improve Cryptiment.com based on user feedback. When suggesting features, please include:
What problem does this solve?
Describe the challenge or limitation you're experiencing.
Proposed solution
Explain your idea for how we could address this issue or add functionality.
Use case
Share a specific example of how you would use this feature.
Priority
Is this a "nice to have" or critical for your workflow?
Submit Ideas: Email feature requests to info@aisuretech.com with "Feature Request" in the subject line.
Common Issues & Solutions
!Data Not Loading
Solution: Refresh your browser. If the problem persists, clear your browser cache and cookies. Our data providers may occasionally experience brief outages.
If issues continue for more than 10 minutes, contact support.
!Historical Data Missing
Solution: Historical comparisons require data accumulation over time. 1-hour data becomes available after 1 hour of operation, 7-day data after 7 days, etc.
This is expected behavior, not a bug.
!Page Display Issues
Solution: Ensure you're using a modern browser (Chrome, Firefox, Safari, Edge) with JavaScript enabled. Try a hard refresh (Ctrl+Shift+R or Cmd+Shift+R).
Disable browser extensions temporarily to rule out conflicts.
!News Links Not Opening
Solution: Check your browser's popup blocker settings. News articles open in new tabs, which some browsers block by default.
Allow popups for cryptiment.com in your browser settings.
!Slow Performance
Solution: Close unnecessary browser tabs and applications. Clear browser cache. Check your internet connection speed.
Our platform works best with a stable broadband connection.
!Mobile Display Problems
Solution: Our site is fully responsive. Rotate your device to landscape mode for better viewing on smaller screens. Update your mobile browser to the latest version.
Some features work better on larger screens.
System Status
Last updated: Real-time • All systems operational
Expected Response Times
Response times may vary during weekends and holidays. Critical issues are prioritized.
Additional Resources
Before contacting support, check these resources for quick answers: